Development and Implementation of a System for the Automated Processing of Customer Requirements: A Case Study with the Ford Sales Team of the Bosch Mobility Aftermarket

  • Type:Master Thesis
  • Date:15.04.2025
  • Supervisor:

    Hui Min Lee

    Prof. Sanja Lazarova-Molnar

  • Person in Charge:Benjamin Foerst
  • Add on:

    Ongoing

Description

This Master's thesis investigates the automation of the Request-for-Quote-to-Purchase-Order (RFQ-to-PO) process in the automotive aftermarket. Conducted in collaboration with the Customer Team Ford EU of Bosch Mobility Aftermarket, the thesis aims to reduce manual effort, improve data accuracy, and increase process efficiency. It introduces the context of the Bosch Mobility Aftermarket division and reviews the role of digital transformation in supply chain automation. Key performance indicators such as processing time, error rate, and automation level will be used to evaluate the proposed system. The goal is to support the digitalization of sales and procurement processes through a practical and scalable solution.